Refund policy

RETURN POLICY

SECTION 1 – RETURN TIMEFRAME
We offer a 30-day return window starting from the date you receive your item. To initiate a return, contact us within 30 days of delivery with your order number, the reason for your return, and photos of the item's current condition. Once your return is approved, the item must be shipped back within 7 days unless other arrangements have been made.

SECTION 2 – RETURN ELIGIBILITY
Items must be returned securely packaged to prevent damage in transit. Original packaging is not required, as different specimens have different packaging needs, but the item must arrive in the same condition it was shipped in. If you're unsure how to safely pack your specimen for return, contact us and we'll provide guidance specific to that piece.

SECTION 3 – RETURN SHIPPING
Return shipping costs are the responsibility of the buyer. Package items securely to prevent damage during transit. We recommend a trackable shipping service and shipping insurance, as we cannot guarantee delivery of returned items.

SECTION 4 – ITEM CONDITION & VALUE
You are responsible for any loss in value resulting from inadequate return packaging or mishandling during return shipping. If a specimen arrives back to us damaged, we will document the damage with photos and issue a refund reflecting the specimen's reduced value rather than the full purchase price, rather than rejecting the return outright.

SECTION 5 – REFUNDS
Once we receive your returned item, we will inspect it to confirm it is in its original condition. If it is, we will issue a full refund to your original payment method within 10 business days (shipping fees paid at checkout are non-refundable). If the item shows damage from inadequate return packaging or mishandling, we will document the damage with photos and issue a refund reflecting the specimen's reduced value instead, per Section 4. If you'd prefer, we can issue store credit instead of a refund to your original payment method-  let us know which you'd like when you contact us. Please allow additional time for your bank or credit card company to process refunds. If more than 15 business days pass without the refund appearing, contact us at adamantineminerals@gmail.com.

SECTION 6 – EXCHANGES
To exchange an item, return your original purchase for a refund and place a new order for the replacement item. This ensures the fastest processing and accurate availability of stock.

SECTION 7 – DAMAGED-IN-TRANSIT ITEMS
If your item arrives damaged from us to you, this is handled under our Shipping Policy, not this return policy. Contact us within 7 days of delivery with photos of the damage and packaging.